--- title: How do I whitelist in Spam Titan? description: Whitelisting in Spam Titan --- [Skip to content](https://support.hooksecurity.co/whitelist-in-spam-titan#main-content) English Show submenu for translations [Submit a Ticket](https://support.hooksecurity.co/kb-tickets/new?hsLang=en) [Customer Portal](https://support.hooksecurity.co/tickets-view?hsLang=en) [![Hook\_Logo (3)](https://support.hooksecurity.co/hs-fs/hubfs/Hook_Logo%20(3).png?width=150&height=113&name=Hook_Logo%20(3).png)](https://www.hooksecurity.co/welcome) - [Tickets](https://6535385.hs-sites.com/tickets-view) - [Sign out](https://6535385.hs-sites.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://6535385.hs-sites.com/tickets-view) - [Sign out](https://6535385.hs-sites.com/_hcms/mem/logout) - English Show submenu for translations - [Submit a Ticket](https://support.hooksecurity.co/kb-tickets/new) - [Customer Portal](https://support.hooksecurity.co/tickets-view) - [Account created in 2026 or later? Go to the Knowledge Base →](https://docs.hooksecurity.co/docs) [Account created in 2026 or later? Go to the Knowledge Base →](https://docs.hooksecurity.co/docs) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.hooksecurity.co/?hsLang=en) 2. [Getting Started](https://support.hooksecurity.co/getting-started?hsLang=en) 3. [Firewall/Spam Filter Safelisting](https://support.hooksecurity.co/getting-started?hsLang=en#firewall-spam-filter-safelisting) # How do I whitelist in Spam Titan? ## Whitelisting in Spam Titan #### **Whitelisting by IP** In SpamTitan, you must whitelist our IP's by navigating to **System Setup \> Mail Relay \> IP Controls \> Whitelisted IPs**. Enter our IPs into your whitelist and your phishing test emails will bypass spam and junk filters.  You will also want to add the IP address to the greylisting section. Go to **System Setup \> Mail Relay \> Greylisting** and add the IP and netmask range there.  #### **Configuring the Global Email Whitelist** Although it may be more time consuming, you can also whitelist by domain. The domains you whitelist must be the domains which are utilized by the templates with which you are conducting tests. Navigate to the **Filter Rules \> Global Whitelist** page. This allows you to control which messages are always allowed by SpamTitan. Messages from these domains will be whitelisted, and the messages from those senders will not be scanned by the anti-spam engine and be delivered to the intended recipient. Click the **Add…** button to add a new whitelisted domain, and the "Add Whitelist entry" dialog box will be displayed. Enter the  domain that you want to allow, and then press the Save button. The address must be of the form "example.com" - which will allow all email from that domain to your account. 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