--- title: FAQs | Help Center description: Frequently asked questions about product features and common troubleshooting items. --- [Skip to content](https://support.hooksecurity.co/faqs#main-content) English Show submenu for translations [Submit a Ticket](https://support.hooksecurity.co/kb-tickets/new) [Customer Portal](https://support.hooksecurity.co/tickets-view) [![Hook\_Logo (3)](https://support.hooksecurity.co/hs-fs/hubfs/Hook_Logo%20(3).png?width=150&height=113&name=Hook_Logo%20(3).png)](https://www.hooksecurity.co/welcome) - [Tickets](https://6535385.hs-sites.com/tickets-view) - [Sign out](https://6535385.hs-sites.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://6535385.hs-sites.com/tickets-view) - [Sign out](https://6535385.hs-sites.com/_hcms/mem/logout) - English Show submenu for translations - [Submit a Ticket](https://support.hooksecurity.co/kb-tickets/new) - [Customer Portal](https://support.hooksecurity.co/tickets-view) - [Account created in 2026 or later? Go to the Knowledge Base →](https://docs.hooksecurity.co/docs) [Account created in 2026 or later? Go to the Knowledge Base →](https://docs.hooksecurity.co/docs) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.hooksecurity.co/) 2. [FAQs](https://support.hooksecurity.co/faqs) # FAQs Frequently asked questions about product features and common troubleshooting items. - [Customer Testimonials](https://support.hooksecurity.co/customer-testimonials) - [Terms of Service](https://support.hooksecurity.co/terms_of_service) - [How do I notify teams about training?](https://support.hooksecurity.co/how-do-i-notify-teams-about-training) - [What emails are tested? What about distribution lists and aliases?](https://support.hooksecurity.co/tested-emails) - [How do I access Hook Security's billing portal?](https://support.hooksecurity.co/how-do-i-access-hook-securitys-billing-portal) - [How can we access/request Hook's security and compliance documentation?](https://support.hooksecurity.co/how-can-we-access/request-hooks-security-and-compliance-documentation) - [Where can I find Partner specific resources?](https://support.hooksecurity.co/where-can-i-find-partner-specific-resources) - [How do I add a Custom Microsoft Entra ID App Registration?](https://support.hooksecurity.co/how-do-i-add-a-custom-microsoft-entra-id-app-registration) See less ▼ ## Troubleshooting - [How do I detect a false positive on a phishing campaign?](https://support.hooksecurity.co/how-do-i-detect-a-false-positive-on-a-phishing-campaign) - [Why are Hook Security Emails going to Spam/Junk folders?](https://support.hooksecurity.co/why-are-hook-security-emails-going-to-spam/junk-folders) - [Why is a test is running, but no campaign emails are being received?](https://support.hooksecurity.co/why-is-a-test-is-running-but-no-campaign-emails-are-being-received) ## Campaign of the Month - [How do I receive transactional emails including the 'preview' and 'onboarding' emails?](https://support.hooksecurity.co/receive-transactional-emails) - [Getting Started](https://support.hooksecurity.co/getting-started#main-content) - [General](https://support.hooksecurity.co/getting-started#general) - [General Safelisting](https://support.hooksecurity.co/getting-started#general-safelisting) - [Microsoft Safelisting](https://support.hooksecurity.co/getting-started#microsoft-safelisting) - [GSuite Safelisting](https://support.hooksecurity.co/getting-started#gsuite-safelisting) - [Firewall/Spam Filter Safelisting](https://support.hooksecurity.co/getting-started#firewall-spam-filter-safelisting) - [Creating Groups/Adding Targets](https://support.hooksecurity.co/getting-started#creating-groups-adding-targets) - [Reporting Plug-In](https://support.hooksecurity.co/getting-started#reporting-plug-in) - [3rd Party Integrations](https://support.hooksecurity.co/getting-started#3rd-party-integrations) - [Platform Settings](https://support.hooksecurity.co/getting-started#platform-settings) - [Hook Academy](https://support.hooksecurity.co/hook-academy#main-content) - [Campaign Ideas](https://support.hooksecurity.co/hook-academy#campaign-ideas) - [Industry Specific Campaigns](https://support.hooksecurity.co/hook-academy#industry-specific-campaigns) - [Course Reviews](https://support.hooksecurity.co/hook-academy#course-reviews) - [Mastering Reporting](https://support.hooksecurity.co/hook-academy#mastering-reporting) - [Becoming Compliant](https://support.hooksecurity.co/hook-academy#becoming-compliant) - [Suggest a Hook Academy Topic](https://support.hooksecurity.co/hook-academy#suggest-a-hook-academy-topic) - [Tests/Campaigns](https://support.hooksecurity.co/tests-campaigns#main-content) - [Reseller Only](https://support.hooksecurity.co/tests-campaigns#reseller-only) - [School](https://support.hooksecurity.co/school#main-content) - [3rd Party Integrations](https://support.hooksecurity.co/school#3rd-party-integrations) - [Troubleshooting](https://support.hooksecurity.co/school#troubleshooting) - [Branding](https://support.hooksecurity.co/school#branding) - [Course](https://support.hooksecurity.co/school#course) - [Students](https://support.hooksecurity.co/school#students) - [Automations](https://support.hooksecurity.co/school#automations) - [Reports](https://support.hooksecurity.co/reports#main-content) - [Generate Reports](https://support.hooksecurity.co/reports#generate-reports) - [FAQs](https://support.hooksecurity.co/faqs#main-content) - [Troubleshooting](https://support.hooksecurity.co/faqs#troubleshooting) - [Campaign of the Month](https://support.hooksecurity.co/faqs#campaign-of-the-month) - [Reseller Guide](https://support.hooksecurity.co/reseller-guide) - [Hook Security Updates](https://support.hooksecurity.co/hook-security-updates) - [Onboarding Guides](https://support.hooksecurity.co/onboarding-guides) - [Managed Services](https://support.hooksecurity.co/managed-services) - [Default HubSpot Blog](https://hooksecurity-6535385.hs-sites.com/blog) [![Newsletter\_Logo-08](https://support.hooksecurity.co/hs-fs/hubfs/Newsletter_Logo-08.png?width=250&height=59&name=Newsletter_Logo-08.png "Newsletter_Logo-08")](http://hooksecurity.co) Proudly Headquartered in Lakeland, Floirda Copyright © 2026, Hook Security Inc.