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      Back to home
      1. Help Center
      2. FAQs
      • Getting Started
        • General
        • General Safelisting
        • Microsoft Safelisting
        • GSuite Safelisting
        • Firewall/Spam Filter Safelisting
        • Creating Groups/Adding Targets
        • Reporting Plug-In
        • 3rd Party Integrations
        • Platform Settings
      • Hook Academy
        • Campaign Ideas
        • Industry Specific Campaigns
        • Course Reviews
        • Mastering Reporting
        • Becoming Compliant
        • Suggest a Hook Academy Topic
      • Tests/Campaigns
        • Reseller Only
      • School
        • 3rd Party Integrations
        • Troubleshooting
        • Branding
        • Course
        • Students
        • Automations
      • Reports
        • Generate Reports
      • FAQs
        • Troubleshooting
        • Campaign of the Month
      • Reseller Guide
      • Hook Security Updates
      • Onboarding Guides

      FAQs

      Frequently asked questions about product features and common troubleshooting items.
      • Customer Testimonials
      • Terms of Service
      • How do I notify teams about training?
      • What emails are tested? What about distribution lists and aliases?
      • How do I access Hook Security's billing portal?
      • How can we access/request Hook's security and compliance documentation?
      • Where can I find Partner specific resources?
      • How do I add a Custom Microsoft Entra ID App Registration?

      Troubleshooting

      • How do I detect a false positive on a phishing campaign?
      • Why are Hook Security Emails going to Spam/Junk folders?
      • Why is a test is running, but no campaign emails are being received?

      Campaign of the Month

      • How do I receive transactional emails including the 'preview' and 'onboarding' emails?
      hooksecurity.co Help Center
      • Go to hooksecurity.co
      • Submit a Ticket
      • Go to Customer Portal