Firewall/Spam Filter Safelisting
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      How do I safelist (whitelist) Portal phishing and training emails in Symantec.Cloud or MessageLabs?

      To safelist (whitelist) Portal phishing and training emails in Symantec.Cloud or MessageLabs, please add our IP addresses to a global Approved Senders list.

      If have issues safelisting the Portal in Symantec.cloud or MessageLabs, please reach out to  Symantec.cloud or MessageLabs for specific instructions.

       

      To add an approved or blocked sender in Symantec.Cloud or MessageLabs:

      1. Select Services > Email Services > Anti-Spam.

      2. Ensure that Global Settings is selected in the domains drop-down list.

      3. Click the Approved Senders or Blocked Senders tab, as appropriate.

      4. Click the Add Entry option.

        The Domain/Email/IP and Description fields become editable.

      5. In the Domain/Email/IP field enter one of the three identifiers: email address, domain name, or (if working at the global level) IP address. A list of Portal IPs can be found in this article.

      6. In the Description field, enter brief details.

      7. To add the entry to the list, click Update.

      This new policy will allow any inbound mail flow originating from Portal IPs to reach your users.